FAQs
Frequently Asked Questions (FAQs) - Whole Haul
How can I contact Whole Haul?
For any inquiries or assistance, you can reach out to our dedicated customer service team via email at info@wholehaul.com. We're here to help and ensure you have the best shopping experience.
Do you ship worldwide?
Yes, Whole Haul offers worldwide shipping to bring our quality home improvement products to customers around the globe.
Where do you ship from?
Our products are shipped from our warehouse located in Hong Kong.
Can I change or cancel my order?
To make changes or cancel your order, please contact us at info@wholehaul.com within 12 hours of placing your order. We process orders promptly, and any requests after this timeframe may be denied. If needed, you can return your order for a full refund after receiving it.
What payment methods do you accept?
Whole Haul accepts all major credit cards (VISA, Mastercard, AMEX) and PayPal payments for a secure and convenient shopping experience.
When will my order be processed?
Orders at Whole Haul are processed between Monday and Friday. Please allow 1-3 business days for order processing, with shipments dispatched the next day after processing. Note that we do not ship on weekends.
How long will it take to receive my order?
Due to high demand, please expect your order to arrive within 2-4 weeks. We appreciate your patience and understanding.
What if I don't receive my order?
If your order doesn't reach you within 30 days after shipping, you are eligible for a full refund. Contact us at info@wholehaul.com for assistance.
Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in US Dollars. However, please be aware that you may be responsible for duties, taxes, and customs fees upon receiving your order. These charges are determined by your local customs office and are not covered by Whole Haul. If you have questions about charges, please contact your local customs office.
How do I return an item?
To initiate a return, please contact us at info@wholehaul.com.
What if the item(s) I received are defective/incorrect/damaged?
If you receive merchandise that is incorrect, missing, or defective, please contact us immediately. Include your order number, photographs of the item(s), and all related references upon receiving your package. We will do our best to resolve your case as soon as possible.
When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receiving the returned item or cancellation request. Please contact the card-issuing bank for information about when the credit will be posted to your account. If you haven't received a credit for your return, contact the bank/credit card company. It may take some time before the refund is posted to your account.